How Can You Improve if you Don’t Change?
Improving your business processes is not a one-stop shop. It takes months or even years to refine things to the point that you feel that they are suitable for your needs. Therefore, you may have to course correct somewhere along the way, experience drastic change and you may need to just start over. Continuous Process Improvement and radical change can be a traumatic experience for business owners. How can you deal with this when you have to manage the business and somewhere in there, actually get some work done?
Continuous Process Improvement
You may or may not have heard of the concept of continuous process improvement. As you can imagine, that term refers to the concept that any process(es) need to have incremental improvements over time. In the interest of time, we as business owners very frequently “over-think” processes because we believe that if we work hard and put something in place, everything will work out fine. That couldn’t be further from the truth.
Much like you review the financial health and viability of your business, do you ever think about or discuss your processes and procedures? Have you ever asked your staff, is there anything being done that seems like there must be a better way? Very often, there is a better way. Take a high-level look at your processes, either monthly or quarterly. Ask yourself, does this process meet the need for which it was designed? If that answer is no, an opportunity exists for process improvment.
Customer and Employee Satisfaction
Have you ever walked into a doctor’s office, had to fill out what seemed to be the same set of questions on three separate sheets of paper and wondered why? We’ve all been there! Now, does that same feeling exist to your customer in some form within your business processes? How about your staff? Remember, any process you have will never be perfect; however, you shouldn’t let that get in the way of making improvements.
Boost Business Solutions Can Help
I encourage you to take a look at what you’re doing, for both your customers and employees. Where are you falling short? If you’re unsure, look again. I assure you, there is always room to improve. If this type of exercise is something that doesn’t seem like something you can handle, that’s where we come in. We have expertise in Lean Six Sigma methodologies. (that’s geek speak for we can help with continuous process improvement, process efficiency, waste reduction, productivity improvements, and defect management)
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